The most common complaint I hear about MAC Cosmetics is about their lack of customer services. The staff is snooty, looks through the customers and are downright rude in some cases. I’ve experienced both ends of the spectrum. Some of the below MAC stores are notorious for their customer service (or lack of!):
- The Selfridges MAC counter, London, UK
- The MAC counter at Ahlens Stockholm City, Stockholm, Sweden.
- The MAC counter at Bijenkorf, Amsterdam, The Netherlands.
- The MAC counter at Select City Walk, New Delhi, India.
The above MAC stores are based on my personal experiences. I must have visited the Amsterdam outlet at least 3-4 times and left after having waited for half hour for the sales assistants to acknowledge me. The impression is that you need to carry a certain type of luxury bag or fit into their idea of an “ideal customer” for them to serve you. Also the sales assistants at the above stores never seem to care about matching your skin tone to the Product you are buying as long as they can make a sale.
Their repeated indifference on many occasions have pissed me off !
Why waste time having a bad customer experience when there are a multitude of great substitute brands (BareMinerals, Laura Mercier, and the list goes on!) with excellent services.
Try searching for “MAC customer service” on YouTube and you will find an explosion of videos of women from all walks of Life complaining about the attitude of the Company. There is even a video explaining what you need to do to get good service from a MAC store (ridiculous!). I am surprised that the Company is growing the way it is, and hope people really stand up for themselves when they experience this apathy . In the long run, I expect the market forces to weed out poor performers and I really hope that is what happens to MAC.
However, there are some MAC stores which have really great and dedicated sales people. The MAC store on Vaci Street in Budapest, Hungary had the nicest sales girl I had ever met. She was extremely helpful and spend considerable time trying to get the correct shade of concealer for me. If only MAC spent more of its Money on training its personnel and less on celebrity endorsements it would create a huge and ever loyal customer base !
What have your experiences with MAC been like? Please mention the store location too !